General Terms and Conditions
These Terms and Conditions set out the rules that govern use of SpinDjinn's website and services. They explain the relationship between us and people who register an account, place bets or play casino games. By using our site you accept these terms, together with any additional rules that may apply to specific services, games or promotions.
Account responsibilities
Users must provide accurate, complete and up-to-date information when registering and at all times while the account is active. You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account. If you suspect unauthorised use you must notify us promptly. We may require identity and address documents as part of verification checks before allowing deposits, withdrawals or other account activity.
Only one account is permitted per person, household or billing source unless otherwise agreed. We reserve the right to suspend, restrict or close accounts where we reasonably suspect fraud, abuse, collusion, money laundering, chargebacks, or breaches of these terms. Funds in suspended accounts will be handled in accordance with applicable checks and our internal procedures.
Eligibility requirements
To open an account you must be at least 18 years old and eligible to gamble under the laws of the jurisdiction from which you access our services. We will not accept registrations from persons who are self-excluded, subject to a gambling prohibition or located in a jurisdiction where the services are not permitted. We may refuse registration or block access where legal or regulatory restrictions apply.
Acceptable platform use
Our platform is for lawful, personal gambling only. You must not use the service for money laundering, fraudulent activity, commercial betting on behalf of others, or to circumvent geographic restrictions. Automated play, collusion between accounts, bonus abuse and other manipulative behaviours are prohibited. We may monitor activity and apply risk controls, including game restrictions and limits, to protect users and the integrity of the platform.
General bonus and promotion rules
Promotional offers are subject to separate terms which will be published with each promotion. Unless stated otherwise, bonuses are non-transferable and limited to one per person, household or IP address. Wagering requirements, maximum stake rules, game contribution tables and expiry periods apply to bonus balances and free spins. Misuse of promotions may result in voiding of bonus funds and winnings.
Deposits and withdrawals
Payment methods and limits
We accept a range of payment methods as shown in the cashier. Minimum and maximum deposit and withdrawal amounts depend on the chosen method. Deposits are generally processed instantly; withdrawals may be subject to processing times and verification checks. We apply a return-to-source policy for withdrawals where practicable.
Verification and checks
Before processing withdrawals we may require identity, address or source-of-funds documentation. Until verification is complete, withdrawal requests may be delayed. We may apply deposit, loss and wager limits at account level and customers may set or modify responsible-gambling limits via account settings.
Dispute resolution
If you have a complaint about our services please contact customer support so we can attempt to resolve it. If a dispute cannot be resolved internally we will provide information about any available independent dispute resolution or regulatory bodies where applicable. We aim to investigate and respond to customer complaints promptly and fairly.
Updates to terms and conditions
We may amend these terms from time to time. Significant changes will be notified to account holders by email or site notice. Continued use of the service after notification constitutes acceptance of the updated terms. It is your responsibility to review these terms regularly.