User Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play and make transactions with SpinDjinn. We take your privacy seriously and aim to be clear about the data we process, why we process it and how you can exercise your rights.

Types of data we collect

We collect different categories of information to operate your account and meet legal obligations. This includes personal data, technical data and transactional data.

Personal data

This covers information you provide when registering or verifying your account, such as full name, date of birth, address, email, telephone number and identity documents where required for verification checks.

Technical data

We collect device and connection information, including IP address, browser type, operating system, device identifiers and location data inferred from your IP. We also record user activity such as pages visited, games played and session times to maintain and improve our services.

Transactional data

Transactional records include payment and withdrawal details, deposit history, bet and game history, and any communications about payments. Payment details are handled according to strict security standards and may be processed by third-party payment providers.

How we use your information

We use data to create and manage your account, process deposits and withdrawals, prevent fraud and money laundering, comply with legal and regulatory duties, and to provide customer support. We may also use information to improve site functionality, detect technical issues and personalise your experience where permitted.

Data protection practices

We protect personal information using appropriate technical and organisational measures, including encryption in transit, access controls and regular security reviews. Access to your data is limited to staff and third parties who need it to deliver services or meet legal obligations. We retain information for as long as necessary to provide services, to comply with legal requirements or to resolve disputes.

Cookies and tracking technologies

We use cookies and similar tracking technologies to operate the site, remember preferences, measure performance and deliver relevant content. Some cookies are essential for account functions, while others enable analytics and marketing. You can manage cookie preferences via your browser or our cookie settings tool.

Information sharing and third parties

We may share data with third parties where necessary to deliver services, including payment processors, identity verification suppliers, fraud prevention agencies and analytics providers. We also share information when required by law or to protect rights and safety. Third parties are contractually required to keep data secure and to use it only for permitted purposes.

User rights

You have the right to access the personal information we hold about you and to request correction or deletion of inaccurate data where applicable. You may also object to or restrict processing in certain circumstances and request a copy of your data in a portable format.

Access, correction and deletion

To exercise your rights, contact our data team at [email protected]. We will respond to verification requests and handle requests within a reasonable time and in line with applicable law. Some requests may be limited by legal or regulatory obligations, for example where retention is required to prevent fraud.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal obligations. Any material changes will be posted on the site with the date of revision. Continued use of our services after updates constitutes acceptance of the revised policy.